Banking Operations Conference to Address Future of Cash in Digital Era
Despite the significant rise of digital payments in Nigeria, physical cash continues to be an indispensable component of the nation’s economic activity. This perspective was emphasized by Abraham Aziegbe, General Manager and Group Head of Retail Operations at Access Bank Plc, ahead of the upcoming Committee of Heads of Bank Operations’ (CHBO) 2026 Banking Operations Conference. Aziegbe, who also serves as Chairman of the CHBO, highlighted cash’s critical role in fostering financial inclusion and maintaining operational efficiency across the economy’s diverse segments.
“As Nigeria deepens its digital payments infrastructure, cash remains an indispensable part of economic activity,” Aziegbe stated. He framed the forthcoming conference as an initiative to confront operational realities directly and design a future where cash management is smarter, more efficient, and seamlessly integrated with digital systems. The event will focus on practical strategies to redefine cash operations, including leveraging technology for improved traceability and security, strengthening interoperability between cash and electronic channels, and reassessing cost and risk frameworks. Enhancing customer experience across all payment touchpoints is also a key objective, which is crucial as the industry manages other financial pressures like the ongoing Gencos’ debt: FG discussions and broader national debt service under considerations.
Echoing this sentiment, the Chairman of the Conference Planning Committee, Mr. Tolulope Ogundipe, confirmed the agenda is structured to yield actionable outcomes. “This year’s theme reflects the industry’s shared responsibility to rethink cash beyond legacy processes,” Ogundipe said. He outlined the objective to provide a collaborative platform for banks, regulators, switches, and service providers to align on sustainable cash management models for a digital-first era. This collaborative approach is vital for building resilient systems, much like the scrutiny seen in cases such as EFCC nabs herbalists, which underscores the importance of security and traceability in all financial dealings.
The CHBO expects the conference outcomes to shape industry thinking, inform policy discussions, and support more forward-looking banking operations. As digital adoption accelerates, the industry must also navigate complex corporate landscapes, from the performance of entities like International Breweries Plc to ensuring all stakeholders, from large generators to small vendors, can effectively slot vows ‘keep their operations running smoothly. Registration details for the conference will be communicated to invited participants in due course.
Israel Ojoko is a dynamic journalist renowned for his in-depth coverage and insightful analysis on a diverse range of topics including the economy, political developments, fintech, and cybersecurity.
